Before work starts
If no research, communication, sample buying, inspection coordination, order execution or logistics work has started, service fees may be refundable at our discretion.
Help You Buy From China
Refund Policy
This policy explains when service fees, product costs and third-party charges may or may not be refundable.
After work starts
Once work begins, service fees may not be refundable because time, research, communication and coordination have already been performed.
Product refunds
Product refunds depend on the original seller, supplier or marketplace policy and are not guaranteed by us.
Third-party costs
Payment processing fees, currency conversion, inspection fees, domestic shipping, international shipping and warehouse costs may be non-refundable.
Custom products
Customized, printed, private-label or made-to-order products are often non-refundable once production starts.
Prohibited requests
No refund may be available when a buyer hides prohibited goods, false information or compliance risks.
Need help with a legal product request?
Send your link, photo, supplier contact or RFQ. We will review feasibility and service scope first.
Submit Request