Before work starts
If no research, communication, sample buying, inspection coordination, order execution or logistics work has started, service fees may be refundable at our discretion.
Help You Buy From China
Refund Policy
This policy explains when service fees, product costs and third-party charges may or may not be refundable.
Last updated: September 13, 2026
After work starts
Once work begins, service fees may not be refundable because time, research, communication and coordination have already been performed.
Product refunds
Product refunds depend on the original seller, supplier or marketplace policy and are not guaranteed by us.
Third-party costs
Payment processing fees, currency conversion, inspection fees, domestic shipping, international shipping and warehouse costs may be non-refundable.
Custom products
Customized, printed, private-label or made-to-order products are often non-refundable once production starts.
Prohibited requests
No refund may be available when a buyer hides prohibited goods, false information or compliance risks.
Important fee note
Not every amount paid by the buyer is our service income. Product costs, supplier charges, payment processor deductions, shipping fees, warehouse costs, inspection fees, customs-related charges, taxes, duties and other third-party costs may be non-refundable unless the relevant third party actually refunds them to us.
Read Pass-through Costs & Third-party Fees
Refund limitation
Third-party refunds are limited by actual third-party return.
If a seller, supplier, payment provider, bank, warehouse, carrier, inspection company or other third party does not refund a cost, fee or deduction to us, we are not responsible for refunding that amount from our own service fee or funds, unless otherwise required by applicable law or separately agreed in writing.
Payment fees
Payment processing, currency conversion, payout, withdrawal, dispute or bank fees may not be returned by the provider.
Supplier costs
Product cost, sample cost, custom production, deposit, return fee or seller charges depend on seller policy and actual refund.
Logistics costs
Domestic shipping, international shipping, warehouse handling, storage, packaging, return and carrier fees may be used or non-refundable once incurred.
Have a refund question about an existing order?
Send the order or request reference and explain which charge you are asking about so we can review the applicable policy and third-party status.
Submit Request