Wrong option
Color, size, model, plug, version or quantity does not match approved request.
Issue management
When a China order goes wrong, we help work through the next step.
Wrong color, missing pieces, damage, delays and seller disputes are easier to handle while the goods are still in China. We can help collect evidence and follow up with the seller.
Common issues
The sooner we see the problem, the more options we may have.
The goal is to reduce avoidable loss and respond with records, not arguments.
Missed item
A seller sends fewer pieces, missing accessory or incomplete set.
Visible damage
Goods arrive with visible dents, cracks, stains, broken packaging or obvious defects.
Seller delay
Supplier fails to ship on time or provides unclear dispatch updates.
Return or exchange
Seller may accept return or exchange only under specific time and condition limits.
Exported goods issue
After goods leave China, return cost and feasibility may become much more difficult.
Process
How issue handling usually works.
Issue management depends on timing, evidence, seller policy and whether goods are still in China.
Record evidence
Photos, videos, order screenshots, option confirmation and package condition are collected when possible.
Contact seller
Ask seller for explanation, return, replacement, discount or other available remedy.
Buyer decision
Buyer approves whether to return, exchange, accept, repair, reship or proceed with shipment.
Cost review
Return shipping, warehouse handling, repacking or extra service fees may apply.
Final note
We record the outcome and next-step recommendation.
Limits
We help coordinate; we do not control the seller's policy.
Some sellers refuse returns, require goods to remain unused, require original packaging or impose short time limits.
If goods have already been exported, return or exchange may be uneconomical or impossible. International return shipping, customs, duties and platform limitations may exceed product value.
Records
Good evidence makes seller follow-up easier.
Written issue handling reduces confusion and helps the buyer make a practical decision.
Photo evidence
Visible condition, packaging, labels, quantity and mismatch evidence.
Seller response
Seller reply, proposed solution, refusal or return condition.
Cost note
Return cost, reshipping, warehouse handling, repacking or additional service fee.
Buyer approval
Written decision before return, exchange, reshipment or shipment continuation.
Important fee note
Not every amount paid by the buyer is our service income. Product costs, supplier charges, payment processor deductions, shipping fees, warehouse costs, inspection fees, customs-related charges, taxes, duties and other third-party costs may be non-refundable unless the relevant third party actually refunds them to us.
Read Pass-through Costs & Third-party Fees
Have an issue with an order we are handling?
Send the order reference, photos or video, and a short description of what is wrong. We will check what can still be done.
Submit Request